Qatar Airways - Job openings for Customer Service Officer in Ahmedabad - July 2014
Name of the Organization: Qatar Airways
Post: Customer Service Officer
Location : Qatar Airways Customer Contact Centre in Ahmedabad
Last Date : 03-Jul-2014
Qualification:
Bachelor’s degree or Certification/Diploma in Travel or Tourism Management. A recognised IATA or Airline Basic Tariff Course is preferred. You must have previous contact centre management experience specifically managing inbound call centre.
You must have experience working for Arabic organisation and/or in the Middle East. Excellent English and Arabic language communication skills in both spoken and written are essential. Good understanding of contact centre operations, KPIs and Service Levels requirements are important requirement to be successful in this role.
You must have strong people management and leadership skills. You must be able to delegate work, set clear direction and manage workflow within your team. It is important to understand that there is a need to have the balance between productivity and quality. You must have good interpersonal skill and strong customer service approach.
Responsibiliites:
The Customer Service Officer will manage a team of 64 in the Ahmedabad Contact Centre. The centre operates 7 days a week from 7 am to midnight and offers reservations, ticketing and general enquiries services to the market.
In this role, you will be responsible for operational aspects of the Contact Centre. You will manage service quality and service levels through teams by adhering to redefined set standards. You will develop, manage, coordinate and implement policies and procedures through close monitoring of operations and sales results.
You will work to KPI's as per the Contact Centre guidelines as well as providing exceptional Leadership in order to establish the unit as a quality service provider. You will ensure implementation of quality system and work closely with support teams to align operational objectives and goals.
Read More: http://careers.qatarairways.com/qatarairways/VacancyDetail.aspx?VacancyID=77772
Name of the Organization: Qatar Airways
Post: Customer Service Officer
Location : Qatar Airways Customer Contact Centre in Ahmedabad
Last Date : 03-Jul-2014
Qualification:
Bachelor’s degree or Certification/Diploma in Travel or Tourism Management. A recognised IATA or Airline Basic Tariff Course is preferred. You must have previous contact centre management experience specifically managing inbound call centre.
You must have experience working for Arabic organisation and/or in the Middle East. Excellent English and Arabic language communication skills in both spoken and written are essential. Good understanding of contact centre operations, KPIs and Service Levels requirements are important requirement to be successful in this role.
You must have strong people management and leadership skills. You must be able to delegate work, set clear direction and manage workflow within your team. It is important to understand that there is a need to have the balance between productivity and quality. You must have good interpersonal skill and strong customer service approach.
Responsibiliites:
The Customer Service Officer will manage a team of 64 in the Ahmedabad Contact Centre. The centre operates 7 days a week from 7 am to midnight and offers reservations, ticketing and general enquiries services to the market.
In this role, you will be responsible for operational aspects of the Contact Centre. You will manage service quality and service levels through teams by adhering to redefined set standards. You will develop, manage, coordinate and implement policies and procedures through close monitoring of operations and sales results.
You will work to KPI's as per the Contact Centre guidelines as well as providing exceptional Leadership in order to establish the unit as a quality service provider. You will ensure implementation of quality system and work closely with support teams to align operational objectives and goals.
